Monitoring - This issue has now been rectified and services have been restored. We will be monitoring this issue over the coming hours to verify services are properly restored.

Our engineering team is currently investigating the root cause of the issue and we have also escalated to vendors.

A complete post mortum will be provided once our investigations have concluded.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 10, 07:09 AEST
Investigating - Please be aware that we are currently investigating an unscheduled VoIP issue that may be impacting VoIP services.

Engineers are currently investigating to identify the root cause of the issue.

Updates will be provided as they become available.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 10, 06:14 AEST
Monitoring - This issue has now been rectified and all services have been restored. We will be monitoring this issue over the coming hours to verify services are properly restored.

Our engineering team is currently investigating the root cause of the issue and we have also escalated to vendors.

A complete post mortum will be provided once our investigations have concluded.

Should you have any ongoing issues with NBN / ADSL connections please restart your router and if you still cannot connect then contact our support team.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 10, 07:10 AEST
Update - We are continuing to investigate this issue.
Apr 10, 06:29 AEST
Investigating - Please be advised that we are currently experiencing an unscheduled network incident for NBN and DSL services causing customers internet to not connect.

Our engineers are currently investigating the issue to determine the root cause.

Updates will be provided as they become available.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 10, 06:28 AEST
Hosted Desktop Services Operational
Hosted Infrastructure Services Operational
Hosted Storage Services Operational
Cloud Backup Services Operational
Voice over IP Services Operational
AWS Services Operational
International Network Services Operational
Internet Services Operational
LTE Services Operational
Fixed Point Wireless Operational
Web Hosting Services Operational
Colocation Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be aware that we will be redundancy testing transit & peering links in our Queensland, New South Wales and Victorian Data Centres.

Customers may experience brief moments of packet loss as transit converges however we are not expecting any major interruption to service.

If you have any questions regarding this maintenance please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Posted on Apr 9, 12:10 AEST
Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 AEST
Scheduled - Please be aware that while working with our vendors we have identified a potential root cause of the incident that occurred on the 9th of April.

We need to ensure that we remedy this immediately and will be performing emergency maintenance tonight to rectify this issue.

Window Start: 00:00 AEST 11th April (Midnight Tonight)
Window End: 03:00 AEST 11th April

Impact: Intermittent packet loss while configuration changes are applied. Some services may be briefly interrupted up to 60 seconds multiple times throughout the period as traffic is routed over redundant paths.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 10, 17:14 AEST
Apr 10, 2019
Resolved - This issue has now been resolved by a hardware switch reboot and pending further analysis.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 10, 01:28 AEST
Update - Please be aware that 2/3/4G services have now been restored to normal working order.

If customers are still experiencing Mobile Broadband issues please ensure you have restarted your devices and contact support.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 9, 20:38 AEST
Update - Our network engineers have identified an authentication issue with our 4G service which is causing 4G connections to fail authentication.

We are currently working with the upstream provider to resolve this issue as soon as possible.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 9, 12:50 AEST
Identified - Please be aware that the issue has been mitigated and a fix is being planned to resolve the issue fully.

Updates will be provided as they become available.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 9, 11:48 AEST
Investigating - Please be advised that we are currently experiencing an unscheduled network incident for NSW based services and engineers are investigating both the impact and the root cause.

Updates will be provided as they become available.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 9, 11:28 AEST
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:29 AEST
Update - Please be aware that we will be rebooting one of our core switches tonight at 12:00 AM AEST. This is to resolve an unscheduled network event that happend in New South Wales earlier today which affected customer services.

The reboot should take around 10 minutes and traffic is expected to re-route within approximately 30 seconds of the device being restarted.

If you have any questions regarding this maintenance please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 9, 15:15 AEST
Scheduled - Please be aware that we will be rebooting one of our core switches tonight at 10:30PM AEST. This is to resolve an unscheduled network event that happend in New South Wales earlier today which affected customer services.

The reboot should take around 10 minutes and traffic is expected to re-route within approximately 30 seconds of the device being restarted.

If you have any questions regarding this maintenance please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Apr 9, 12:55 AEST
Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 15:02 AEST
Scheduled - Please be advised that we will be responding to a critical patch to our IaaS systems in Victoria and New South Wales tonight at 10PM AEDT.

We expect there will be no impact to any workloads however the administrative interface will be temporarily unavailable while our engineers install a critical patch for the identifier CVE-2019-5523.
This patch resolves a critical remote session hijack vulnerability which was detected and resolved within the last 24 hours. Successful exploitation of this issue may allow a malicious actor to
access the Tenant or Provider Portals by impersonating a currently logged in session.

For more information about the exploit please see the following reference article: https://www.vmware.com/security/advisories/VMSA-2019-0004.html

If you have any questions regarding this maintenance please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Mar 29, 16:53 AEDT
Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.