All Systems Operational
Hosted Desktop Services Operational
Hosted Infrastructure Services Operational
Hosted Storage Services Operational
Cloud Backup Services Operational
Voice over IP Services Operational
International Network Services Operational
Internet Services Operational
LTE Services Operational
Fixed Point Wireless Operational
Web Hosting Services Operational
Colocation Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - We have just had confirmation from the upstream providers that the faulty equipment has been replaced and we have confirmed that our backhaul to the impacted Telstra services have now been restored.

Following this incident we will be doing a review with the upstream provider to determine what can be been done to prevent it from happening in future.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.
Oct 9, 21:01 AEDT
Update - Upstream technicians have encountered unexpected issues when reloading the configuration on the replacement device and are in the process of restoring the configuration with the assistance of the device vendor.
Oct 9, 19:07 AEDT
Update - Upstream engineers have replaced the faulty device and are currently loading the configuration.

Services are expected to be back online shortly.
Oct 9, 17:32 AEDT
Update - Upstream engineers are currently in the progress of replacing the faulty device. Updates to come as they are available.
Oct 9, 16:09 AEDT
Update - Upstream engineers have arrived onsite and are proceeding with their investigation.

Updates to follow as they are available
Oct 9, 15:29 AEDT
Update - We have just been advised by the upstream carrier that the device being rebooted has failed and they are currently working on putting a work around in place.

While the majority of services have automatically rerouted via alternative providers some Telstra WAN connections are still being impacted.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Oct 9, 14:26 AEDT
Monitoring - Please be advised that one of our upstream providers has just notified us of emergency maintenance where they will be rebooting a device that provides connectivity to some NSW services.

This reboot will occur in the next 15 minutes.

Customers may experience an interruption of some services while traffic routes around this.

Updates will be provided once the upstream carrier has advised of maintenance completion.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Oct 9, 13:50 AEDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - This has now been resolved by the upstream provider.

If you are still experiencing issues please contact our support team by emailing support@hostednetwork.com.au or calling us on 1300 781 148.
Oct 3, 16:54 AEST
Update - As of an hour ago we have had confirmation from the upstream carrier that there is an issue and it has been partially resolved for most numbers.

- Local numbers that weren't working should now be working again.
- We are still waiting on updates on some 1300 / 1800 and are following up regularly.

Further updates to follow.
Oct 3, 11:50 AEST
Identified - Please be aware that we have identified an issue that is impacting inbound calls to some 1300, 1800, and local numbers.

The issue is upstream from us and we have a fault logged with the carrier and are awaiting updates.

Updates will be provided as they become available.

If you have any questions regarding this incident please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Oct 3, 10:08 AEST
Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.