Emergency Maintenance - VoIP Systems Critical Security Update
Scheduled Maintenance Report for Hosted Network
During the emergency, maintenance carried out Hosted Network engineers encountered unexpected issues and had to revert the upgrades.

The maintenance will be rescheduled after investigating the issues encountered.
Posted Jul 20, 2019 - 01:00 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 19, 2019 - 23:00 AEST
Please be advised that our VoIP vendor has made us aware that they have identified a vulnerability and require us to install a critical security update to our platform. Hosted Network engineers will be installing the patch urgently to mitigate the vulnerability.

We expect the VoIP services to be offline for 10 to 15 minutes while the platform is updated. Any incoming calls during this period will be dropped.

Please be aware that customers may need to reboot their VoIP devices when this maintenance is complete.
Updates will be provided as they become available.

We apologise for any inconvenience caused by this maintenance.

If you have any questions regarding this emergency maintenance please contact the network operations team at noc@hostednetwork.com.au or on 1300 781 148.
Posted Jul 19, 2019 - 10:31 AEST
This scheduled maintenance affected: Voice over IP Services.