Please be advised that our VoIP vendor has made us aware that they have identified a vulnerability and require us to install a critical security update to our platform. Hosted Network engineers will be installing the patch urgently to mitigate the vulnerability.
We expect the VoIP services to be offline for 10 to 15 minutes while the platform is updated. Any incoming calls during this period will be dropped.
Please be aware that customers may need to reboot their VoIP devices when this maintenance is complete.
Updates will be provided as they become available.
We apologise for any inconvenience caused by this maintenance.
If you have any questions regarding this emergency maintenance please contact the network operations team at firstname.lastname@example.org
or on 1300 781 148.