This issue has now been rectified and all services have been restored. We will be monitoring this issue over the coming hours to verify services are properly restored.
Our engineering team is currently investigating the root cause of the issue and we have also escalated to vendors.
A complete post mortum will be provided once our investigations have concluded.
Should you have any ongoing issues with NBN / ADSL connections please restart your router and if you still cannot connect then contact our support team.
If you have any questions regarding this incident please contact the network operations team at firstname.lastname@example.org
or on 1300 781 148.